Privacy Policy

1. Data Controller

• Name: Cristian Bagemihl
• Address: C/ El Cementerio 22, 38649 Arona, S/C de Tenerife, Spain
• Email: hola@casaaltatenerife.es
• Phone: +34 660 560 634

2. Data We Collect

• Contact data: Full name, email, phone/WhatsApp number
• Stay data: Requested dates, number of guests
• Additional info: Voluntarily provided comments or special needs
• Browsing data: IP address, browser type (website analysis only)
• Budget info: Approximate budget (if provided in forms)

3. Purpose of Processing

• Managing and processing booking requests
• Communication before, during and after your stay
• Compliance with legal obligations (guest registration)
• Improving our services through anonymous analysis

4. Legal Basis (GDPR)

• Contract performance (Art. 6(1)(b) GDPR): Managing your booking
• Legal obligation (Art. 6(1)(c) GDPR): Guest registration under Spanish law
• Legitimate interest (Art. 6(1)(f) GDPR): Service improvement
• Consent (Art. 6(1)(a) GDPR): Non-essential communications and marketing cookies

5. Third-Party Services

• Google Analytics: Anonymous website analysis
• Google Ads: Conversion tracking and remarketing
• WhatsApp/Meta: When you contact us via WhatsApp

Google is certified under the EU-US Data Privacy Framework, ensuring adequate data protection for transfers to the USA.

6. Data Retention

• Booking data: 3 years after stay (legal obligation)
• Communications: Until you request deletion
• Analytics data: Maximum 26 months

7. Your Rights

Under GDPR, you have the right to:

• Access your personal data (Art. 15)
• Rectification of inaccurate data (Art. 16)
• Erasure of your data (Art. 17)
• Restriction of processing (Art. 18)
• Data portability (Art. 20)
• Object to processing (Art. 21)
• Withdraw consent at any time (Art. 7(3))

Contact: hola@casaaltatenerife.es — We will respond within one month (Art. 12(3) GDPR).

8. Complaints

You may file a complaint with:

• Spain: AEPD - www.aepd.es
• Your country: Your local Data Protection Authority